Business operations
Human-Led Business Operations, Backed by Technology.
Trained remote help for reception, intake, payer calls, and back-office work, supported through Cusolid. Hours and capacity as agreed.
Scope
Work we can take on
Remote receptionist
Call answering and routing during contracted hours.
Intake & appointment coordination
Forms, scheduling, and reminders.
Insurance & payer phone desks
Where contracted, under a BAA as applicable.
Outbound B2B appointment setting
Using compliant outreach and approved lists.
CRM administration
Data hygiene, pipeline updates, and reporting.
Lead qualification
Client-approved criteria and scripts.
Document & workflow coordination
Indexing, data entry, and process queues.
Recurring reports
Throughput, quality, and exceptions.
Segments
Who we support
Healthcare administrative teams
Scheduling, payer calls, and intake. No clinical tasks.
Dental offices
Front-office overflow and recall.
Legal intake
Strictly administrative; no legal advice or case evaluation.
Service companies
Reception, scheduling, and CRM work.
Our team does not perform licensed medical or legal tasks.
Resource models
Shared vs. dedicated
| Shared | Dedicated | |
|---|---|---|
| Best for | Variable or lower volume | Steady, full-time workload |
| Staffing | Pool trained on your SOPs | Named team members |
| Flexibility | Scale within agreed limits | Fixed capacity |
| Pricing | Custom quote | Custom quote |
Escalation & quality control
- Documented SOPs for every task
- Supervisor review and QA sampling
- Named escalation contact
- Regular quality reports
- 01
U.S. commercial relationship
Zincat Technology, Co. contracts and communicates with you.
- 02
Documented scope & governance
Written responsibilities, access rules, escalation.
- 03
Secure global delivery
Group teams, including Sri Lanka, work in your approved systems.
- 04
KPI review
Agreed metrics reviewed on your contracted cadence.
Dedicated Remote Operations Team: custom quote based on roles and hours.
See packagesQuestions
Operations FAQ
What hours can you cover?
Only the hours and capacity agreed in your contract.
Do you make outbound sales calls?
B2B appointment setting uses compliant outreach under applicable law and your approved lists.
Can your team handle legal intake?
Administrative intake only; no legal advice or case evaluation.
Who are the team members?
Remote professionals supported through Cusolid, a Zincat group capability, trained on your SOPs.
Next step
Start with a clear look at your workflow.
Tell us how things run today. We will point out where we see friction and be honest about whether we can help.