Managed IT
Managed IT That Lets Your Team Stay Focused on Business.
Remote help desk, device care, and practical security, delivered through Zincat group capabilities including Easy Desk.
Capabilities
What we manage
Business help desk
Ticketed remote support for users.
Endpoint & patch management
Devices enrolled, updated, and reported.
Cloud administration
Microsoft 365 and cloud tenant administration.
Backup / DR coordination
Backup monitoring and restore testing coordination.
Asset & license inventory
Know what you own and pay for.
Endpoint security
Partner security tools deployed and monitored.
Access governance
MFA, permissions, onboarding and offboarding.
Incident response coordination
Coordinated response under an agreed plan.
Remote-first operations
Physical U.S. on-site work requires separately arranged local partner coverage.
- 01
U.S. commercial relationship
Zincat Technology, Co. contracts and communicates with you.
- 02
Documented scope & governance
Written responsibilities, access rules, escalation.
- 03
Secure global delivery
Group teams, including Sri Lanka, work in your approved systems.
- 04
KPI review
Agreed metrics reviewed on your contracted cadence.
U.S. Business Mailing Address: 1606 Headway Cir STE 9510, Austin, TX 78754, USA (mailing only; not a staffed office).
Services
Managed IT services
Healthcare IT
Workstations, Microsoft 365, identity, vendors, backups, and policies for practices.
Learn moreEndpoint Management
Enrollment, patching, policies, applications, and asset reporting.
Learn moreHelp Desk
Remote user support with ticketing and escalation, delivered through Easy Desk.
Learn moreCybersecurity
Baseline assessment, MFA, patching, email protection, backups, and training.
Learn moreManaged Endpoint & Security indicative from $125 per managed user/month; help desk by quote.
See packagesQuestions
Managed IT FAQ
Who provides the services?
Delivery is through Zincat group capabilities, including Easy Desk. Your agreement names the contracting entity.
Do you offer on-site support?
Our model is remote. On-site work requires separately arranged local partner coverage.
Do you guarantee uptime or security?
No. Service targets are defined in your agreement; no provider can guarantee absolute security.
Are you certified?
Group practices are ISO/IEC 27001-focused. We do not claim certification or HIPAA certification.
Next step
Start with a clear look at your workflow.
Tell us how things run today. We will point out where we see friction and be honest about whether we can help.