Managed Endpoint & Security
Indicative from $125 per managed user/month
Unpatched devices and missing controls.
Healthcare IT
Healthcare & Dental IT Support With Security in Mind.
When imaging, practice software, or phones fail, the clinical day stops.
The problem
Nobody can say who has administrator access, whether backups actually restore, or which vendor to call when the PMS freezes.
How we help
Workstations, Microsoft 365, identity, vendors, backups, and policies for practices.
Best for: Dental offices, Medical practices, Med spas, Multi-site specialty groups.
Scope
What is included
Practice workstation support
Remote troubleshooting for front-desk and operatory machines.
Microsoft 365
User, license, mailbox, and security settings administration.
Managed identity and MFA
Account lifecycle and multi-factor authentication rollout.
Approved endpoint controls
Security tools approved by you and compatible with clinical software.
EHR/PMS vendor coordination
Tickets opened and followed with your software vendors.
Device inventory
Asset list with owners, warranty, and status.
Patch cadence
Scheduled updates outside clinical hours where possible.
Backups
Backup status checks and restore testing coordination.
Onboarding and offboarding
Accounts created and removed promptly.
Staff awareness
Phishing and security reminders.
Risk assessment support
Technical input to your security risk analysis.
Policies and audit evidence
Where contracted, documentation that supports your compliance program.
Not included
- HIPAA certification or audit opinions
- On-site visits without a separately arranged local partner
- Clinical software configuration owned by vendors
How it works
Step by step
- 01
Discovery
Inventory devices, software, and vendors.
- 02
Risk triage
Address urgent exposures first.
- 03
Stabilize
Document and baseline.
- 04
Support
Help desk and maintenance.
- 05
Review
Periodic roadmap review.
What you keep control over
- Device and license ownership
- Approval of tools and changes
- Vendor relationships
- Compliance decisions
Compliance note
Managed IT is delivered remotely through Zincat group delivery capabilities, including Easy Desk. Any physical on-site work in the U.S. requires separately arranged local partner coverage. Where support requires access to systems containing PHI, a BAA and appropriate safeguards apply. Group practices are ISO/IEC 27001-focused; we do not claim certification or HIPAA certification.
More detail
Open any topic below.
Background and common problems
When imaging, practice software, or phones fail, the clinical day stops. We provide remote, documented IT support for practices, with security basics treated as part of everyday work.
Healthcare offices depend on a tangle of systems: workstations in operatories, imaging software, the EHR or PMS, Microsoft 365, phones, and printers. Each vendor supports its own piece, and nobody owns the whole.
Zincat supports practice workstations, Microsoft 365, managed identity and MFA, approved endpoint controls, EHR/PMS vendor coordination, device inventory, patch cadence, backups, onboarding and offboarding, staff awareness, risk assessment support, and policies and audit evidence where contracted. We are not a HIPAA auditor, and there is no HIPAA certification for us to hold.
- No system documentation
- Vendors pointing at each other
- Shared logins and no MFA
- Untested backups
- Former staff with active accounts
Sample reporting
An example of the kind of summary you would receive. Figures are demo data, not results.
DEMO DATA · NOT A CLIENT REPORT
- Tickets resolved
- 47
- MFA coverage
- 92% of users
- Devices patched
- 38 / 41
- Last restore test
- Passed
- Accounts offboarded
- 2
Is outside support the right choice?
| Option | Works well when | Watch for |
|---|---|---|
| Ad-hoc local technician | Few devices and rare issues. | No documentation, patching, or security baseline. |
| Remote managed IT | You need ongoing support, patching, and accountability. | On-site work needs a separately arranged local partner. |
| Co-managed | You have internal IT that needs extra capacity or tooling. | Clear split of responsibilities. |
What to have ready
- Count of users, devices, and locations
- Microsoft 365 or Google Workspace tenant details
- Line-of-business applications and vendors
- Current backup approach and any recent incidents
Related packages
Ways to engage
Remote Help Desk
Custom monthly quote
No dependable support point.
Prices are illustrative starting points pending management approval and are confirmed only in a written proposal.
FAQ
Healthcare IT questions
Often paired with
Related reading
Are you HIPAA certified?
There is no official HIPAA certification. We support safeguards, sign BAAs where applicable, and provide evidence where contracted.
Do you provide on-site technicians?
Our model is remote. On-site needs require separately arranged local partner coverage.
Will you work with our PMS vendor?
Yes. We coordinate tickets and follow up so you do not have to.
Can you help with our risk analysis?
We provide technical input and evidence. The risk analysis remains your organization’s responsibility.
Do you replace our current IT company?
We can, or we can cover specific areas like help desk or endpoint management.
Who delivers the work?
Remote teams through Zincat group capabilities, including Easy Desk. Your agreement names the contracting entity.
Next step
Talk through your healthcare it workflow.
Tell us how things run today. We will point out where we see friction and be honest about whether we can help.